Refund & Reprint Policy
Effective date: October 22, 2026
Because every print job is custom-made to your specifications, we can’t accept returns or offer refunds for a change of mind. But we stand behind our work. If something is wrong because of us, we’ll make it right.
1. Cancellations
- Before proof approval: you may cancel at no charge, except for any design or file preparation work already completed.
- After proof approval: once production has begun, orders cannot be cancelled. If we can stop the job, you will be charged for materials and work completed.
2. When we’ll reprint or refund
We will reprint your order at no charge, or refund the affected portion at our option, if:
- The printed job does not match the proof you approved
- There is a manufacturing defect, such as damaged sheets, incorrect trimming, binding failure or the wrong paper stock
- We made an error that was not present in the files or proof you approved
- Your order arrived damaged in transit through a carrier we arranged
3. What isn’t covered
- Errors in content you supplied or approved on a proof (spelling, phone numbers, dates, layout)
- Problems caused by files that are low resolution, lack bleed or are set up in RGB
- Minor color variations between screen, proof and print, or between print runs
- Normal production tolerances in trimming, folding and quantity
- Changes of mind after production has started
4. How to report a problem
Please inspect your order as soon as you receive it and contact us within 7 days of pickup or delivery. Include your name, order details, a description of the problem and photos if possible. Keep the printed pieces, as we may ask you to return a sample. Using or distributing the printed materials may limit our ability to offer a reprint or refund.
5. Refunds
Approved refunds are issued to the original payment method. Our liability is limited to the amount paid for the affected order, as described in our Terms of Service.
6. Contact us
Phone: 812-877-7100
Email: info@getshipdone.com