FAQ
How do I get a price for my project?
Call us at 812-877-7100 or email info@getshipdone.com with the details of your project. See our Get a Quote page for what to include.
How long will my order take?
Turnaround depends on the product, quantity and finishing. Many jobs are ready quickly once your proof is approved. Tell us your deadline when you request a quote and we’ll confirm a ready date before we begin.
Will I see a proof before you print?
Yes. We provide a proof for your approval before printing. Please check it carefully for spelling, layout, contact details and colors. Once approved, the job prints as shown.
What file types do you accept?
High-resolution PDF is preferred. We also accept AI, EPS, JPG, PNG and TIFF. See the File Setup Guide for full details on resolution, bleed and color.
I don’t have a design. Can you help?
Yes. Let us know when you request your quote and we’ll help get your artwork ready to print.
Why don’t my printed colors match my screen?
Screens display color with light (RGB), while printing uses ink (CMYK). Some bright screen colors can’t be reproduced exactly on paper, and every monitor displays color a little differently. Setting up files in CMYK gives you the most predictable results.
Is there a minimum order?
It depends on the product. Ask us about your project and we’ll tell you the options that make the most sense for your quantity and budget.
What if something is wrong with my order?
Contact us right away. If there’s a defect or an error on our part, we’ll make it right. See our Refund & Reprint Policy for details.
Still have a question? Contact us and we’ll be glad to help.